Designing complex products people actually understand.

I'm Jose Togbe, a lead UX designer with a decade of experience across financial services, insurance, healthcare, and clinical tools. I focus on complex products with high stakes, where clarity matters most.

Open to senior, lead, and principal roles · 2026
United States · Available remote or willing to relocate
Jose Togbe / A new way of workingHow I work today
Product, UX, front-end, back-end, and QA in one huddle.

From twelve weeks
to four.

I work within a modern operating model where product, UX, front-end, back-end, and QA collaborate as a single huddle. We shape, build, and validate features in the same sessions, without traditional handoffs. The result is a meaningful reduction in time to market: features that previously took 8 to 12 weeks now ship in 2 to 4. My role remains anchored in research, IA, and design thinking. The model simply lets that work reach users faster.

8–12
Weeks · before
2–4
Weeks · now
  1. 01 / SourceDesign system in code
  2. 02 / GenerateCursor builds UI
  3. 03 / IntegrateDevs wire the stack
  4. 04 / ValidatePO and auto QA
JUX Designer · Research, IA, prototype POProduct Owner FEFront-end BEBack-end QAAutomated tests
StackCursorGitHubFigmaMiro
Selected teams and clients Since 2015
MetLife
Citi
Navy Federal
Morgan Stanley
E*TRADE
TIAA
Charles Schwab
Allstate
Freedom Mortgage
37%
Lower exit rates
Navy Federal
40%
Faster profile updates
Citi
30%
Account-linking adoption
Morgan Stanley × E*TRADE
$3M
Revenue growth
Hanger Clinic
10+
Years designing
complex products
01 / Selected work2017 to 2026

Selected case studies.

Life insurance claims, clinical device ordering, mortgages, wealth platforms, account management, and a consumer app I designed and built. Each one shows the research, the trade-offs, and what the work was built to move.

MetLife Life Insurance Beneficiary Center landing page: a hero that reads We're here to help you, with Create an account and Log in buttons, next to three steps for filing a claim, followed by frequently asked questions.
Vanity URL landing page · The entry point from the claim kit Self-service and phone-assisted paths
MetLife/Life insurance claims

Life beneficiary claims experience.

Designed how beneficiaries file a life insurance claim, starting from the landing page they reach through their claim kit. It explains the process in three steps: find the claim-kit code, create an account, and file. For beneficiaries who need help, a telephonic path lets a call center rep capture the claim on the call and send a secure link so they can verify, review, upload documents, and e-sign.

Landing page·Account setup·Telephonic intake·E-signature
Read the case study ↗
Guided Configurator screen for an ankle-foot orthosis order, with the Alignment section expanded next to an illustration of the device.
Alignment step of an ankle-foot orthosis (AFO) order Patient details shown are sample data
Hanger Clinic/Orthotics and prosthetics

Guided device configurator.

Designed a guided configurator that helps orthotic clinicians choose and set up the right device for each patient. It starts from the mobility tasks a patient reported struggling with in their outcomes survey, then walks the clinician through measurements, materials and design, alignment, and trimlines in one place before review.

$3M
Revenue growth over the previous year that the configurator contributed to
30%
Adoption so far, so the impact is still growing
Outcomes-informed setup·Device specification·Clinical workflow
Read the case study ↗
50+Active users
Pactara/Designed and built

Group fitness accountability app.

A fitness app where small groups commit to a challenge and check in together. I designed and built it end to end in React, TypeScript, and Capacitor. It's live on the App Store with 50+ active users.

Visit ↗

Much of my work has been in industries that aren't known for great design. Finance, insurance, healthcare. That's where I learned to make complex things clear.

The constraints are real and the stakes are high. Those lessons carry to any product where people face a hard task and the details matter.

A note from Jose
02 / ApproachThree principles refined over a decade

How I approach
the work.

I partner with cross-functional teams to translate research into design decisions, validate ideas through rapid prototyping, and ship work that delivers measurable business outcomes.

Anchor every project to a measurable outcome.

Before design begins, I establish what success looks like for users and for the business. A clearly defined metric, whether that's conversion, completion time, or satisfaction, shapes the trade-offs the team makes through the rest of the project.

Success metrics · Research plans · Trade-off decisions
03 / RecommendationsFour selected, more on LinkedIn

What collaborators have to say.

Senior Researcher
One of the most talented, empathetic, strategic and creative individuals I've collaborated with. He brings a visionary perspective while ensuring the finer details align with the broader goals.
Erin Spottswood · Sr. Experience Researcher
Research Director
An intelligent and intuitive information architect. His skills are top-notch and his breadth of experience across business environments brings a broad spectrum of expertise to every engagement.
Jim Dalglish · Director, UX Research and Strategy
Content Designer
As a UX writer, I couldn't ask for a better partner. Jose's keen design insights and openness to feedback have elevated our work, making it truly user-centered.
Gopa Shahane · UX Content Designer
Design Manager
His insights and data-driven approach have enhanced the team's strategies. He possesses an exceptional ability to empathize with users, extracting meaningful and actionable insights that drive our design decisions.
Chris Garvey · Sr. Manager, Experience Design
04 / Get in touchGood work starts with a conversation

Let's work together. Get in touch.

I'm currently open to senior, lead, and principal UX roles, full-time or contract. I'm particularly interested in teams working on complex, high-stakes products, in any industry. Available remote, hybrid, or open to relocation for the right opportunity.